Regulations version 1.0 is effective as of 01.10.2025 r. 

 

GREZLAK.CH

• GENERAL PROVISIONS

 

In the first section of these Terms and Conditions, we introduce our company, provide the easiest ways to contact us, and explain the key definitions used throughout this document.

 

1. 1. The online store is available at: grezlak.ch and its expansions. 
   2. The online store is operated by: Grezlak GmbH located in Basel at Grezlak GmbH, Postfach, 4002, Basel-Stadt, Switzerland registered in the Handelsregister operated by the Canton of Basel-Stadt under UID no: CHE-175.523.239, CH-ID: CH-270-4007540-2 and FRC-ID 1488123 (hereinafter: Seller). 

• Contact with the Online Store is possible:

1. 1. by e-mail: info@grezlak.ch;
   2. at +41 782414026 (call center open at from 10 to 16, Monday through Friday, except public holidays);

• using the mailing address: Grezlak GmbH, Postfach, 4002, Basel-Stadt, Switzerland .

• via the contact form available on the website.

1. 1. Acceptance of the Terms and Conditions is voluntary, but necessary in order to use selected features of the Online Store (e.g. creating a Customer Account or making a purchase). 

• The Terms and Conditions apply to contracts concluded between the Seller and Customers having their registered office or place of residence outside  the Swiss Confederation via the Online Store. For contracts concluded between the Seller and Customers having their registered office or place of residence in the Swiss Confederation, the Terms and Conditions are available at: https://grezlak.ch/general-sales-condition/ 

1. The Regulations are made available free of charge in the Online Store in a way that allows Users:

1. familiarization with its contents;
2. by saving its content, for example by printing it yourself or downloading it as a PDF to an external medium;
3. familiarize yourself with its current version, as well as previous versions. 

1. DEFINITIONS. Whenever the following capitalized phrases are used in the following section of the Terms and Conditions, they shall be understood in the sense given below, unless the context of their use clearly indicates otherwise:

 

1. Customer Service Office – the Online Store’s Customer Service Office, which provides information on the Online Store’s operations, including the Products offered or the processing of Orders. 
2. CART – Electronic Service made available to each Customer who uses the Online Store, consisting of enabling him/her to easily place an Order for one or more Products, occasionally to enter discount codes allowing to reduce the Price on the principles specified in separate Regulations of Promotional Actions, to display a summary of the Price of individual Products and all Products in total (including possible shipping costs). The shopping cart also allows you to establish and modify order data, in particular: the number of Products, delivery address, invoice data, delivery method, form of payment. As part of the Shopping Cart service, the Seller may send the Customer an e-mail message about the products remaining in the Shopping Cart or a failed/rejected transaction by the payment intermediary (transaction e-mail). The shopping cart collects the Customer’s offers to conclude a Sales Contract, i.e. more than one offer to conclude a Sales Contract can be made within one Order.
3. CONSUMER – a natural person making a legal transaction with an entrepreneur that is not directly related to his/her business, professional, trade, business, craft or freelance activities .
4. CONTENT/Content – text, graphic or multimedia elements (e.g. information about Products, photos of Products, promotional videos, descriptions, comments) including works within the meaning of the Act on Copyright and Related Rights and images of natural persons, which are posted and distributed within the Internet Store by the Seller, the Seller’s contractors, the Customer or any other person using the Internet Store, respectively. 
5. CONTRACT OF SALE – an agreement relating to the sale by the Seller to the Customer of a Product against payment of the Price plus any additional charges, including shipping costs, the terms and conditions of which are defined in particular by these Terms and Conditions. The Sales Agreement is concluded between the Customer and the Seller with the use of means of remote communication, after acceptance of the Order by the Seller under the terms and conditions specified in these Regulations. The Sales Agreement specifies, in particular, the Product, its main features, the Price, shipping costs and other relevant terms and conditions. Each Product is subject to a separate Sales Agreement. The Seller, within the functionality of the Online Store, for objective (materially justified) reasons, may reserve the conclusion of only one Contract for several Products due to the direct relationship between the Products – e.g. a Promotional Set, according to the content of the Regulations of the Promotional Action. 
6. CUSTOMER – (1) a natural person; or acting through an authorized person, (2) a legal person; or (3) an organizational unit without legal personality, which is granted legal capacity by law; having full legal capacity. If the Customer is a natural person with limited legal capacity, he/she undertakes to obtain the legally effective consent of his/her legal representative to conclude the Service Agreement/Sales Agreement and to present such consent at any request of the Seller.
7. CUSTOMER ACCOUNT/ACCOUNT – Electronic Service; a set of resources in the Seller’s ICT system, marked with an individual name (Login) and Password provided by the Customer, allowing the Customer to use additional functionalities of the Online Store. The Customer gains access to the Account by means of the Login and Password. The Customer logs into his Account after registering with the Online Store. The Account allows saving and storing information about the Customer’s address data for shipment of Products, access to the Order history and other services provided by the Seller.
8. ELECTRONIC SERVICE – a service provided electronically (e.g. via the Internet) by the Seller to the Customer via the Online Store, in accordance with the Service Agreement. To the extent that services are provided by entities cooperating with the Seller, the relevant provisions on the rules of use of these services are contained in the regulations on the provision of services by these entities.
9. INTERNET STORE – the English language online sales site operated by the Seller.
10. LOGIN – the Customer’s user name provided within the Store when creating a Customer Account.
11. NEWSLETTER – Electronic Service that allows all enrolled persons to receive periodic information about the Online Store, in particular about Products, current activities, marketing actions and Promotional Actions, to the e-mail address provided by the User, with his/her express consent. 
12. ORDER – a declaration of will of the Customer expressing a direct will to conclude a Sales Agreement at a distance, made with the use of means of remote communication, specifying the Product for which the Customer makes an offer to conclude a Sales Agreement and the Customer’s data necessary for the possible conclusion and execution of the Sales Agreement. The order of each Product will be treated as an independent offer of the Customer to conclude a Sales Agreement (technical facilitation). During the course of the Promotional Action, the Seller within the functionality of the Online Store for objective reasons may condition the conclusion of a single Sales Contract for several Products within the Promotional Set, due to the direct relationship between the Products. The Order may be assigned a single number, and all offers will be processed in parallel. Acceptance of the Order implies the conclusion of the Sales Agreement.
13. PRICE – specified in Swiss francs the amount of gross remuneration (including tax) due to the Seller for the transfer of ownership of the Product to the Customer in accordance with the Sales Contract. The price does include delivery costs on territory European Union. Piotr
14. PRODUCT – a movable item available in the Online Store, which is the subject of a Sales Contract between the Customer and the Seller, against payment of the Price. 
15. PRODUCT PAGE – a page in the Online Store that presents detailed information about the Product.
16. PROMOTIONAL ACTION- special conditions for the sale of Products or provision of services, offered by the Seller at a specific time, which the Customer may take advantage of under the terms and conditions set forth therein, such as, for example, a reduction in the Price for the Product or Promotional Set. The details of the Promotional Action are governed by the Terms and Conditions of the Promotional Action, as provided within the Online Store. If the Promotional Action is in effect, the provisions of the Promotional Action Regulations shall take precedence over the provisions of these Regulations.
17. SERVICE AGREEMENT – an agreement for the provision of Electronic Services. The agreement is concluded between the Customer and the Seller using means of remote communication on the terms and conditions set forth in these Terms and Conditions.
18. TERMS AND CONDITIONS – this document defining, among other things, the rules of concluding Sales Contracts and the rules of providing and using services made available by the Seller via the Internet Store to Users and Customers. The Regulations define the rights and obligations of the User, including the Customer as well as the Seller.
19. USER/VISITOR – a natural person browsing the resources of the Online Store, without setting up a Customer Account and making a purchase. 

• RULES OF USE OF THE ONLINE STORE

 

In the Terms of Use of our Store, we explain the minimum technical requirements you need to meet to use its features without any issues.

1. The minimum technical requirements of the User’s device for full and correct use of the Online Store:

1. a device with access to the Internet;
2. the latest version of the web browser;
3. active e-mail account (e-mail address) in order to subscribe to the Newsletter, set up a Customer Account, or make a purchase.

1. The Seller does not guarantee that the use of the Online Store will be without errors or technical interruptions. The Seller reserves the right to suspend or restrict access to the Online Store at any time, without prior notice to customers. The Seller will strive to immediately restore the operation of the Online Store.  Technical interruptions should not affect the processing of Orders already placed. 
2. The Seller is not responsible for the content and content of other services and portals to which the Customer may be redirected using links placed in the Online Store (e.g. courier companies, or payment operators). 

• ELECTRONIC SERVICES IN THE ONLINE STORE 

 

The third section outlines the Electronic Services provided in our Store—such as the Shopping Cart and the Newsletter—and describes the procedure for filing complaints related to these services.

• The Seller provides the following Electronic Services to Users, including Customers, through the Online Store, which do not require payment of a price:

1. Maintenance of a Customer Account, in the case of its registration;
2. Enabling Customers to place Orders, conclude Sales Agreements, under the terms of these Regulations;
3. Presenting customers with advertising content tailored to their interests;
4. Enabling customers to use the services of the Shopping Cart;
5. Allowing you to view Content posted within the Store, including marketing content;
6. Enabling the placement of an Order for a Product sewn according to the dimensions specified by the Customer; 
7. contact form; 
8. Newsletter.

 

Customer Account 

1. The Seller additionally, for the benefit of Customers who have created a Customer Account, provides the following services through the Online Store:

1. Maintaining the Customer’s session after the Customer logs into the Customer’s Account (using the browser);
2. Storing and making available to the Customer through the Account the history of Orders;
3. Enabling changes to the Customer’s data within the Customer Account.

1. The use of the Account is possible after the Client has completed the following steps together:

1. agreeing to set up a Customer Account as part of placing an Order and agreeing to process personal data, accepting the provisions of these Terms and Conditions and Privacy Policy;
2. confirming the desire to create a Customer Account by activating the link in the email received at the indicated email address (double check in process);
3. Successful registration, which will be confirmed by an email from the CUSTOMER SERVICE OFFICE of the Online Store. 

1. The Agreement for the Provision of Services is concluded upon receipt by the Customer of a confirmation of registration of the Customer’s Account, sent by the Seller to the email address provided by the Customer. The Account is provided free of charge for an indefinite period of time. The Customer has the possibility, at any time and without giving any reason, to delete the Account (to resign from the Account) by sending an appropriate request to the Vendor (e.g. using the means of communication described in Section 1.3. of the Terms and Conditions or using the function in the Customer’s Account panel “delete Account”).

 

Basket 

1. The use of the Shopping Cart begins when the User adds the first Product to the Cart.
2. The shopping cart is a service provided free of charge, for the period during which there are unpurchased Products in the User’s shopping cart. When an order is placed and successfully paid for, the service is terminated. 
3. The Customer has the ability to independently correct the entered data within the “Shopping Cart” panel by adding or removing a given item from the Shopping Cart. The deletion of a given item may automatically cause the deletion of another item from the Cart as well, due to the direct relationship between the Products. The Shopping Cart also allows you to set and modify order data, in particular: delivery address, invoice data, delivery method, payment method, add discount codes.

 

Newsletter 

1. The Newsletter service consists of receiving by Users enrolled in it (Service Recipients), who have made available to the Seller (Service Provider) their e-mail address, electronically, including by means of automatic calling systems, commercial information on products and services of the Seller and Seller’s partners, including in particular information on their current offer, promotions, discounts and marketing actions (e-mail marketing).
2. Use of the Newsletter service is possible after the following steps are performed by the User:

1. providing at least your e-mail address, in the designated field in the Online Store, or checking the appropriate checkbox to receive commercial information through the selected communication channel;
2. acceptance of the provisions of these Terms and Conditions (including additionally by clicking on the activation link sent by the Seller to the e-mail address provided by the Customer – if such functionality has been made available) and confirmation of reading the Privacy Policy. The Service Provider may also provide other ways to accept the provisions of the Terms and Conditions.

1. Newsletter service is provided for an indefinite period of time.
2. The Customer may, at any time and without giving any reason, unsubscribe from the Newsletter service (resignation from the service), in particular by directing a request for discontinuation of the Newsletter service to the contact data provided in Section. 1.3. of the Terms and Conditions or by clicking on the deactivation link included in the email message sent to the Customer within the Newsletter service.
3. Vendor may at any time terminate the contract for the provision of Newslleter service with one month’s notice for valid reasons, understood as ( closed catalog):

1. a change in the laws governing the provision of electronic services by the Seller affecting the mutual rights and obligations set forth in the Newslleter service agreement, or a change in the interpretation of the aforementioned laws as a result of court rulings, decisions, recommendations or recommendations of the relevant authorities or bodies;
2. change in the manner of providing services due solely to technical or technological reasons (in particular, updating the technical requirements indicated in these Regulations);
3. change in the scope or provision of services to which the provisions of the Terms and Conditions apply, through the introduction of new, modification or withdrawal by the Service Provider of existing functionalities or services covered by the Terms and Conditions.

1. The Service Provider shall send its statement to the extent specified in the above paragraph to the e-mail address or telephone number provided by the Customer during registration for the Newsletter service.
2. The Seller may terminate the Customer’s Newslleter service agreement with seven days’ notice or deny the Customer further right to use the Newsletter service, as well as may restrict the Customer’s access to part or all of the content referred to above for valid reasons, i.e. in the event of a gross violation of these Terms and Conditions by the Customer, i.e. in situations where the Customer (closed catalog): uses the Newsletter in a manner inconsistent with the provisions of applicable law and violating the rights of third parties, contrary to the provisions of these Terms and Conditions, as well as inconsistent with custom and rules of social coexistence, in particular, provides content of an unlawful nature.

 

Complaints about Electronic Services

1. Complaints related to the provision of Electronic Services can be submitted in any form. It is recommended to use the means of communication indicated in Section 1.3 of the Regulations. 
2. A sample complaint form is available under the body of the Regulations. 
3. The Seller shall respond to the complaint immediately, no later than within 14 days from the date of its submission.

• TERMS AND CONDITIONS FOR PLACING AN ORDER AND CONCLUDING A SALES CONTRACT

 

This is a very important part of the Terms and Conditions, in which we explain how you can purchase our Products, i.e. place an Order and then conclude a Sales Contract. 

 

1. Information presented in the Online Store is only an invitation to conclude a contract, directed by the Seller to Users, including customers, and not an offer within the meaning of the Civil Code.
2. The main features of performance, including the subject of performance and the method of communicating with the User, are specified on the Product Page or in another manner appropriate for the Product, within the Online Store. If the Product does not have certain features, characteristics or functions (e.g. it is an outlet product), the Seller shall clearly inform the User about it before the User places the Order. 
3. As part of the development of Products or services available on the Online Store and due to their specificity, the Seller may introduce restrictions on the ways of placing Orders for certain Products. In the case of placing several Orders at the same time, of which the restriction referred to above applies to at least one, this may affect the availability of ways to place Orders for the remaining ones as well.
4. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order.

 

Placing an Order

1. The Seller allows the User to place an Order via the Online Store as follows, sequentially:

1. The Customer adds the selected Product (or Products) to the Cart and then proceeds to the order form (purchase path);
2. A user who is logged into his/her Customer Account confirms in the order form the validity of the data necessary to place an Order.
3. A user who does not have a Customer Account must independently fill in the order form to the extent necessary to place an Order. In the form it is necessary for the Customer to provide the following data: name and surname, address (street, house/flat number, postal code, city, country), e-mail address, contact telephone number and data on the Sales Agreement: place and method of Product/s delivery, method of payment. For Customers who are not Consumers, it is also necessary to provide company and tax number. 
4. In any case, providing outdated or false data when filling out the order form may prevent the execution of the Order and the conclusion of the Sales Agreement. 
5. When filling out the Order form, choose the method of payment of the Price and specify the method of delivery of the Product, if it is subject to shipment. 
6. The Customer sends the Seller an Order (submits an offer). In the case of a Customer who does not have an Account and has not previously accepted the Terms and Conditions, acceptance of the Terms and Conditions and reading the Privacy Policy is required.
7. Depending on the chosen method of payment for the Order, the Customer may be redirected to the pages of a third-party payment service provider, in order to make a payment or provide data for the purchase of installments or deferred payment.

1. If the Customer wishes to place an Order in relation to a Tailored Product, the Customer must complete the Order form located at https://grezlak.ch/tailoring/ by indicating which Product the Order is to concern and providing the required dimensions and contact information. In response to the Order so placed, the Seller will provide the Customer with an offer for the sale of the Product sent to the e-mail address provided by the Customer. 
2. The Seller, in response to the Order, immediately sends to the Customer an automatic message to the e-mail address provided by the Customer for this purpose with confirmation of receipt of the Order or the message referred to in section 4.8. letter a.
3. After verifying the Order, without unreasonable delay, in the case where the Seller has not sent the message referred to in Section 4.7 in fine, the Seller shall send a message to the Customer at the provided e mail address with:

1. Confirmation of acceptance of one or more individual offers for the Products, made as part of the Order and confirmation of the conclusion of the Sales Agreement (acceptance of the Order with respect to the Products indicated in the message); or

1.     information about the impossibility of accepting all offers for Products, placed under the Order, e.g. due to lack of payment.

1. The Sales Agreement is concluded as soon as the offers(s) from the Order are confirmed, i.e. the email message referred to in Section 4.7 in fine or 4.8 letter a is sent to the Customer with regard to the Products indicated therein. 
2. By placing an Order, you agree to receive a bill / invoice, correction invoice and duplicates of these documents in electronic form, to the e-mail address indicated. Along with the confirmation of the Order, the Seller sends a bill / invoice. At the same time, the Customer declares that he will receive the above electronic invoices at the e-mail address provided by him.
3. If it is not possible to accept all or some of the offers submitted under the Order, the CUSTOMER SERVICE OFFICE will contact the Customer to:

1. To inform the Customer that it is not possible to accept all the offers made under Order; or
2. confirmation by the Customer of its willingness to execute the Order in the part in which the Seller agreed to accept the offers to conclude the Sales Agreement. The Customer may then cancel the Order in its entirety (to the extent of all offers), which does not affect his right to withdraw from the contract. The Customer’s cancellation of the Order relieves the Seller of the obligation to continue its execution. In case of cancellation of the Order, the following section shall apply accordingly.

1. If it is not possible to accept the offer(s) made under the Order, the Sales Agreement in the scope of the Products indicated by CUSTOMER SERVICE OFFICE is not concluded, and the Seller shall immediately, no later than within 14 days, return to the Customer the payments made by him, to the extent that the Sales Agreement has not been concluded. 
2. Independently, the Seller may inform the Customer about the status of the Order, in particular by sending messages to the e-mail address provided by the Customer, SMS or contacting by phone.
3. The Seller shall strive to ensure the availability of all Products and the performance of the Sales Agreement. In the event of the impossibility of performance in emergency or unforeseen situations, and in other situations specified by law, the relevant provisions may apply, in particular those concerning the obligation to promptly return performance to the Consumer.
4. The total value of the Order includes the Price, shipping costs and any other costs of optional paid services selected by the Customer. . The Customer is informed about the total price including taxes of the Product, as well as delivery costs and other costs, and when the amount of these charges cannot be determined – about the obligation to pay them, before placing the Order and before concluding the Sales Contract.
5. Promotional Actions valid in the Online Store do not combine, unless the provisions of the Promotion expressly provide otherwise.

• METHODS AND TERMS OF PAYMENT FOR THE PRODUCT

 

We are flexible – our Store allows various payment methods. Check out how you can pay for your Order. 

 

1. The Seller provides the Customer with various payment methods for the Order through trusted payment intermediaries:

1. payment in installments

1. The possible current payment methods are specified in the Online Store and presented before the Customer places the Order and before concluding the Sales Agreement. The available payment methods may depend on the delivery method chosen by the Customer or the characteristics of the Product. The available payment methods may change in the case of placing several Orders at the same time, in particular due to the Products covered by them.
2. If the Seller does not receive the Customer’s payment within 5 days of placing the Order, will result in non-acceptance of the offer made by the Customer under the Order. The Customer may also cancel the Order without incurring any consequences by contacting the Seller through the CUSTOMER SERVICE OFFICE until receiving the message about sending the Order, which does not affect his right to withdraw from the contract.

• COST, METHODS AND DATE OF DELIVERY OF THE PRODUCT

 

Delivery of the product is a very important part of fulfilling the Order. We strive to get the product to you as soon as possible. 

 

1. Delivery of the Product is carried out through an external company – a postal operator (such as a courier company or a company that carries out collection at a point) indicated by the Seller. 
2. Delivery of the Product to the Customer is free on territory of European Union 
3. The available delivery methods may depend on the payment method selected by the Customer or the characteristics of the Product. The available delivery methods may change in the case of placing several Orders at the same time, in particular due to the Products covered by them.
4. Delivery is usually made in 16 days from the date of confirmation of the Order. The total delivery time of the ordered Product consists of :

1. time of preparation of the Order for shipment by the Seller (up to 20  business days from the date of confirmation of the Order by the Seller). In case of ordering several Products, the Order will be forwarded for delivery after the Product with the longest preparation time is prepared;
2. and the delivery time of the Product by the selected courier company or other postal operator. The delivery time of the courier company or other postal operator is indicated at the stage of placing the Order and depends on the type of Product ordered and the deadlines of the courier company or other postal operator. 

1. In emergency situations, the delivery date may be extended, of which the Seller will inform the Customers (e.g. sale period, holiday period, unforeseen circumstances such as the outbreak of a pandemic). 
2. In the event of an extension of the Order preparation or Product delivery time, the Seller reserves the right to contact the Customer to inform him of the reason for the delays and the new scheduled delivery date. 
3. The shipping time of an order may be extended for Products that will require personalization on Customer’s order. The Customer will be informed of the shipping time on the Product Page or when placing the Order.
4. Receiving the shipment with the Product from the courier or postal operator, if possible, the Customer should verify with the carrier that the Product was delivered whole, without defects. If the Product is damaged by the carrier, a damage report should be written and the Seller should be informed.
5. Courier companies, postal operators and companies operating Points of Collection have their own regulations on how the delivery service is to be carried out (including possible complaints about the delivery, the time and manner of reporting any damage to the parcel and other relevant issues) – detailed information in this regard can be found on the websites of the delivery companies. Please familiarize yourself with these terms and conditions before choosing a delivery method.

• PRODUCT COMPLAINT

 

We pay great attention to the workmanship of our products. However, if you have any objections to the purchased goods – check out how to easily file a complaint with us. 

 

1. The Customer, who is a Consumer, is entitled to make a complaint about the purchased Product. 
2. The Seller shall be responsible for the compliance of the performance with the Agreement, in particular, the Seller shall be obliged to deliver to the Client the Product without defects and consistent with the concluded Sales Agreement. The Seller shall not be liable for the Product’s non-conformity with the Agreement if the Consumer has been expressly informed that a specific feature of the Product deviates from the requirements for conformity with the Agreement, and , at the latest at the time of conclusion of the Sales Agreement, expressly and separately accepted its features. 
3. The Seller shall be liable for the lack of conformity of the Product with the Agreement existing at the time of its delivery to the Consumer and disclosed within 2 years from that time, unless the expiration date of the Product is longer. 
4. A complaint may be submitted by the Customer in any form. You are encouraged to file a complaint using the forms of communication available in Section 1. 3 of the Regulations. 
5. In the event of non-conformity of the Product with the Agreement, the Customer, being a Consumer, is entitled to the rights specified in the law (hereinafter: non-conformity of the goods with the Agreement). 
6. If the goods are not in conformity with the contract, the Consumer may demand:

1. its repair, 
2. or replacement. 

1. The Seller may make an exchange when the Consumer requests a repair, or the Seller may make a repair when the Consumer requests a replacement, if bringing the goods into conformity with the contract in the manner chosen by the Consumer:

1. is impossible,
2. or would require excessive costs for the Seller. 

1. If repair and replacement are impossible or would require excessive costs for the Seller, he may refuse to bring the goods into conformity with the contract. 
2. The Seller shall repair or replace the goods at its expense within a reasonable time from the moment the Seller was informed by the Consumer about the non-conformity of the goods with the contract. The Consumer is obliged to make the goods subject to repair or replacement available to the Seller. The Seller shall collect the goods at his expense. 
3. The consumer is also entitled to submit a statement of price reduction or withdrawal from the Sales Agreement when: 

1. The seller will refuse to bring the goods into conformity with the contract; 
2. The seller will not bring the goods into conformity with the contract; 
3. non-conformity of the goods with the contract continue to occur, despite the fact that the Seller tried to bring the goods into conformity with the contract; 
4. the lack of conformity of the goods with the contract is so significant that it justifies either a reduction in price or withdrawal from the contract without first demanding repair or replacement of the goods; 
5. statements of the Seller or circumstances clearly indicate that he will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience to the Consumer. 

1. In the case of a declaration of price reduction by the Consumer, the amounts due as a result of exercising this right will be refunded to the Customer no later than 14 days from the date of receipt by the Seller of the Customer’s declaration of price reduction. The refund will be made using the same method of payment that the Customer used when paying for the goods, unless the Customer expressly agrees to a different method of refund. 
2. If the Consumer exercises his right of withdrawal, the Customer will return the goods to the Seller immediately. Any costs associated with the return of the goods in the circumstances indicated in the preceding sentence shall be borne by the Seller. The Seller will refund the purchase price within 14 days of receipt of the goods or proof of their return. 
3. The seller is liable for the lack of conformity of the goods with the contract existing at the time of delivery and disclosed within 2 years from that time
4. It is recommended that the customer specify in the description of the complaint: 

1. information and circumstances relating to the subject of the complaint, in particular the type and date of occurrence of the defect; (2) a request for the method of bringing the Product into conformity with the Sales Agreement or a statement of price reduction or withdrawal from the Sales Agreement; and (3) contact details of the complainant (name and surname, mailing address, telephone number, e-mail address) – this will facilitate and accelerate the processing of the complaint by the Seller. The requirements specified in the preceding sentence are in the form of a recommendation only and do not affect the effectiveness of complaints submitted with the omission of the recommended description of the complaint.

1. The Seller will respond to the Customer’s complaint immediately, no later than within 14 days from the date of its receipt. Otherwise, the complaint is considered to have been accepted by the Seller. 

• OUT-OF-COURT PROCEDURES FOR HANDLING COMPLAINTS AND INVESTIGATING CLAIMS, AS WELL AS RULES OF ACCESS TO THESE PROCEDURES

 

We believe that in the event of a disagreement with a client, it’s worth engaging in dialogue and striving for a mutual, amicable resolution. Learn more about how we handle dispute resolution. 

 

1. The use of out-of-court means of dealing with complaints and claims is voluntary. The following provisions are for information purposes and do not constitute an obligation on the part of the Seller to use out-of-court dispute resolution. The Seller’s statement of consent or refusal to participate in the procedure for out-of-court settlement of consumer disputes is submitted by the Seller on paper or other permanent medium in the event that, following the complaint filed by the Consumer, the dispute has not been resolved.
2. The rules for conducting procedures for out-of-court resolution of consumer disputes and the obligations of entrepreneurs in this regard are defined separately in the law or in the regulations applied by the relevant entities competent for the resolution of consumer disputes. Detailed information on the possibility for a Customer who is a Consumer to use out-of-court procedures for handling complaints and pursuing claims, as well as the rules of access to these procedures, may be available at the offices and on the websites of designated bodies or social organizations whose statutory tasks include consumer protection.
3. For more information on out-of-court dispute resolution options, click here: https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/out-of-court-procedures/index_en.htm 

• RIGHT OF WITHDRAWAL (RETURNS) 

 

We know that sometimes consumers want to exercise their statutory right to return. We fully understand this. Check out how to return a product. 

 

1. 1. The Customer, who is a Consumer, who has concluded a contract at a distance or off-premises, may withdraw from the contract without giving any reason and without incurring any costs, except those provided by law, within 14 days from the date of taking possession of the purchased Product. 
   2. To meet the deadline, it is sufficient for the Consumer to make a statement to the Seller before its expiration. The Consumer may make any unambiguous statement informing about his withdrawal from the Sales Agreement.
   3. The statement of withdrawal from the Sales Contract may be made using the withdrawal form, the specimen of which can be found under the Terms and Conditions. The declaration of withdrawal from the Contract may be submitted in any form to the data indicated in section 1.3 of the Terms and Conditions, but using the form will help us to process your case faster.

• The Consumer himself shall bear the cost of returning the Product (return shipping cost from the Consumer to the Seller ). 

1. The period for withdrawal from the Sales Agreement begins from the date of taking possession of the products by the Consumer, or a third party other than the carrier (proxy) designated by the Consumer, and in the case of a Sales Agreement that includes multiple products that are delivered separately, in batches or in parts – from taking possession of the last product, batch or part.
2. The Consumer is obliged to return the product to the Seller immediately, no later than within 14 days from the date on which he withdrew from the Sales Agreement. To meet the deadline it is sufficient to return the product before its expiration. The consumer may return the product to the address: Grezlak GmbH, Röschenzerstrasse 7, 4053, Basel Stadt, Schweiz.
3. The Consumer should secure the returned product in such a way that it is not damaged in transit.
4. In the case of effective withdrawal from a remote contract, the contract is considered not concluded.
5. The Seller is obliged to return to the Consumer immediately, but no later than within 14 days from the date of receipt of the Consumer’s statement or withdrawal from the contract, all payments made by the Consumer, including the costs of delivery of the product (except for additional costs resulting from the delivery method chosen by the Consumer other than the cheapest ordinary delivery method available in the Online Store). The Seller may refrain from sending the refund until it has received the returned goods or sent us a confirmation of the shipment of the package, whichever comes first. 
6. If the Consumer exercises the Statutory Right of Revocation, the Seller shall refund the payment using the same method of payment used by the Consumer, unless the Consumer has expressly agreed to a different method of refund that does not involve any costs for the Consumer. 
7. If the Consumer exercises the Statutory Right of Revocation, the Consumer shall be liable for any diminution in the value of the Product resulting from the use of the Product beyond what is necessary to ascertain the nature, characteristics and functioning of the Product or due to improper care of the Product or improper packaging of the Product when sending it back to the Seller. The Consumer’s liability may include, in particular, the inability to market the product as a full-value product, the cost of reattaching tags and safety features to the product, as well as the cost of restoring the Product to a condition that allows it to be re-marketed through the Online Shop, including the cost of examination of the product by a specialist and the cost of removing defects found as a result of such examination (to the extent that these defects result from the Consumer’s use of the product in a manner beyond what is necessary to ascertain its character, features and functioning).
8. The right of withdrawal does not apply to the Consumer and Entrepreneur-Consumer in the following circumstances:

1. If the 14-day period for informing the Seller about the will to withdraw from the sales contract is exceeded;
2. in the situations referred to in Article 16 of Directive 2011/83/EU of the European Parliament and of the Council of October 25, 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council, e.g. in the case of delivery of goods manufactured to the consumer’s specifications or clearly individualized;

 

1. INTELLECTUAL PROPERTY RIGHTS

 

In this section, we indicate what intellectual property rights we protect on our website and what rules you must follow. 

• All rights to the Online Store, and in particular, property copyrights, intellectual property rights to its name, Internet domain, as well as to the forms, legal documents, logos, trademarks, text, graphics, photos and other content posted by the Seller belong to the Seller, and the use of them may be carried out only in accordance with the Regulations. 

• It is forbidden to copy, duplicate, modify, reproduce or distribute any part of the Online Store, the Service or its elements without prior written consent of the Seller, except as expressly permitted by the provisions of applicable law and these Terms and Conditions. The Seller may take steps, including through legal proceedings, to protect its own interests and those of the Online Store’s Customers.

• The rights to use, copy and distribute data available on the site are subject to the provisions of the Law on Copyright and Related Rights.

1. The use of the data of the Online Store for commercial purposes may take place after notifying the Seller and obtaining his written consent.
2. A trademark registered by the Seller in the form of a logo containing the phrase “Grezlak” registered before the Swiss Federal Institute of Intellectual Property under number: 821366 is subject to special legal protection

• PERSONAL DATA PROTECTION

 

Check out how we take care of your personal information. 

 

1. The principles of personal data protection are defined in the document ” https://grezlak.ch/privacy-policy/”. 
2. The rules for the use of cookies on the Website are set out in the document ” https://grezlak.ch/privacy-policy/”.

• FINAL PROVISIONS

 

1. Regulations version 1.0. comes into force on 01.12.2025 r. 
2. The regulations are available in English.
3. In matters not regulated by these Regulations, the provisions of generally applicable law shall apply. 
4. Unless otherwise provided by mandatory provisions of law, Swiss law shall govern all disputes arising under these Terms and Conditions.
5. If the mandatory regulations of the country of the Customer’s habitual residence provide for more favorable conditions for the Customer than the provisions of Swiss law and the provisions of these Regulations, the provisions of the law of the country of the Customer’s habitual residence shall apply.
6. The content of these Regulations may be subject to change in a situation in which the Seller modifies the manner or scope of its business or as a result of legal changes resulting in the need to supply the Regulations to the commonly applicable law. The Online Store will inform Users of any changes by posting information on the Online Store website, in the case of Users who have an active Customer Account – in the form of an e-mail message. Each person who receives the aforementioned message will be able to submit a statement of termination of contracts for the provision of electronic services (within no more than 14 days from the date of receipt of the message) implemented on the basis of these Regulations. The provisions of the Regulations in effect at the time the Order is placed shall apply to Orders placed before the amendments to the Regulations became effective.
7. The legal documents have been prepared by Legitimate Law Firm for Grezlak GmbH and, like much of the Content on the site, are subject to copyright protection – please do not copy them.

Prepared by the Office of Legal Advisor Piotr Krajewski  

Link to forms:

 

Complaint form 

Withdrawal form

 

Legal documents have been prepared by Legitimate Law Firm, please do not copy their contents without our permission.